“Our status doesn’t imply a factor,” stated nobody, ever. Persons are not going to line your pockets with hard-earned money in the event that they suppose you stink. Podium and Repute each provide a approach to handle buyer sentiment about your small business. We really feel Podium is best as a result of it focuses on way more than status—you’ll be able to generate opinions, do social media advertising and marketing, enhance gross sales conversions with textual content messaging, and a lot extra. 

Podium In comparison with Repute.com

Podium is a messaging platform that takes your small business from “who’re you?” to family identify. Podium helps your opinions are available in like clockwork and get discovered on Google, Fb, Yelp, and extra. Plus, you’re not utilizing a status administration software program that simply pumps out opinions for you—Podium ties collectively buyer messaging, advertising and marketing, funds, and opinions in a single simple-to-use platform. Click on right here to start out with Podium without cost. 

Repute.com is a status booster in each sense. Your on-line status is managed with seamless ease. You may as well take each remark and switch it right into a aggressive benefit. They don’t make getting opinions as simple as Podium does, however they take any suggestions you get, analyze it, and make a plan to enhance your status with it. Attain out to Repute.com and get your free demo to see its strengths in motion.  

Extra Prime Repute Administration Software program Platforms

We’ve seemed in-depth on the status administration platforms obtainable and what each bit of software program can do. With our analysis, we created a publish that allows you to see in a look the most effective choices and what they’re greatest at. 

After you examine Podium and Repute.com, check out the highest listing as properly. It can provide help to acquire a good higher understanding of those distinctive suppliers in context of the software program class and in what elements they rise above the remainder of the pack. 

The place Podium Shines

Producing opinions: Everyone knows getting five-star opinions might be arduous, particularly when you’re simply beginning out. What makes Podium so value your time is how simple it’s to get folks to present you high quality opinions. 

You are able to do that with the messaging service they supply. It’s no totally different than sending an everyday textual content, however you’ll be able to ship hyperlinks throughout the message. These ship prospects to a easy mobile-friendly type so the overview is finished in actual time and whereas contemporary in your prospects thoughts. 

You know the way significantly better your opinions are when it’s not given 4 days later? 

This easy-to-apply strategy to getting opinions can be automated. So, you’ll be able to put your toes up and watch the opinions come rolling in after purchases or customer support interactions. 

Workforce chat: Groups crumble like dry leaves when communication is severed. If you wish to hold issues from getting complicated, everybody must be clear on what’s happening. Podium makes collaboration on the identical channel simple. The whole lot is multi function place, in a single inbox. 

Group messaging, personal messaging, and opinions that prospects want help with are all obtainable in your inbox. You by no means miss out on a crucial subject that wants your consideration. Every group can concentrate on what issues most to them they usually gained’t need to sift by means of lots of of feedback with a purpose to discover it. 

Video chat: Don’t you simply want you may simply present what you imply, if you’re attempting to clarify one thing over the cellphone or chat? 

Effectively, with Podium, you’ll be able to. Should you’re within the automobile restore enterprise, for instance, use it to present your consumer a fast replace on how issues are trying. Or, in the event you’re within the software program enterprise, share your display screen with a prospect to point out them how your platform works in actual time. 

You need to use video chat hundreds of thousands of the way. Closing a sale, fixing a misunderstanding with an order,  or the rest. In case your buyer or prospect wants a little bit facetime, all you must do is ship a fast hyperlink they usually can video chat with you with no software program to obtain or any sophisticated setup. Only a regular face-to-face with software program they’re already used to utilizing. 

That personalised consideration is one thing they’re certain to recollect and love. 

Funds: Say you’ve gotten a prospect you’re speaking to on Podium They’ve questions, your group solutions them and even over delivers. The prospect is able to purchase, do you simply hope that they are going to go to your web site later to make the fee?

We wouldn’t. Get the fee within the second by sending over a easy hyperlink that brings them to the checkout web page. You may even ship coupon codes and different advertising and marketing supplies to push them over the shopping for edge. 

This characteristic makes getting funds simpler than ever. Plus, for late funds you’ll be able to simply ship a fast textual content as a reminder with a hyperlink to receives a commission. 

Webchat to textual content: This makes turning guests with inquiries about your website into leads. Take the dialog out of your web site to SMS messaging and end the sale on a platform they’re extra snug with. 

Not solely is that this good for enterprise, nevertheless it additionally makes your prospects and prospects extra engaged as a result of they’re utilizing a messaging service they’re used to. You may as well leverage this to arrange appointments, present help, or reply questions. 

The place Podium Falls Quick

Buyer help: Once you need assistance from Podium, you’ll be able to e mail help and also you’ll get assigned a rep. They often will name you inside 24 hours, which isn’t that immediate. And, generally, you’ll be able to wait days or perhaps not even get a name again with out having to e mail once more. 

Customized pricing: Most individuals wish to know what they are going to pay earlier than committing. A number of messaging software program suppliers provide companies with predictable, flat charges on their web sites. However Podium requires you to message them and wait to listen to again a couple of ballpark determine you’ll pay. 

These are their phrases on the pricing web page, not ours. 

We don’t like that there isn’t a readability on how they are going to reply, both. WIll it’s a name or an e mail? That total uncertainty is just not an awesome buyer expertise. 

Enterprise skill: Podium is restricted by way of upper-echelon status companies. They don’t do a very good job getting you listed within the locations prospects will discover you. Many different suppliers, like Repute.com, take itemizing and enterprise status companies extra severely and provide a significantly better suite of companies than Podium can ship with simply their software program. 

Lead group: Having all your messaging in a single place might be nice since you don’t need to look in 5 totally different apps to speak with totally different folks. However when you’ve gotten all of the conversations, opinions, and leads in a single place, issues can get a bit cramped. 

A number of customers expressed concern about having a approach to arrange leads within the platform, notably in search of a approach to separate them to allow them to go to particular members of the group. There’s no approach to mechanically set queues in Podium.

There’s different software program available on the market that may separate the kind of leads that are available in by means of automation. However, they may not provide all of the issues Podium gives you in different areas. So what’s most vital is as much as you. 

The place Repute.com Shines

Enterprise listings: Repute.com offers you a assure that your small business shall be discovered, making certain your small business will get higher visibility in search outcomes. They repeatedly replace your listings so Google is all the time displaying essentially the most correct info. All of this results in extra views and better conversions. 

And it’s simple to get began. WIth the quick-start course of Repute.com presents, you’re up and working quick. And your listings are all synced, so that you get real-time updates for higher visibility. 

Repute.com solely focuses on the channels that matter to your small business and trade. You might be in all places your prospects are trying on-line and never fear about itemizing boards that aren’t related to your model. 

Social suite: An internet social presence is extra vital right this moment than it’s ever been for companies. One unhealthy remark or overview with out a speedy observe up can tank your status shortly. 

Repute.com permits you to hear in all places you’ve gotten accounts and use social instruments that provide help to resolve your buyer base’s issues  instantly. You may monitor and ship messages throughout all of your social channels. 

Plus, you’ll be able to run nationwide and native social campaigns with ease by means of Repute.com. Broadcast your content material throughout a number of social media channels with their cross-publishing functionality.

Location pages: You may model your particular person areas’ pages so that you stand out in search outcomes and suck in additional gross sales. Plus, it retains info related to the place searchers that discover your pages reside. 

Repute.com permits you to publish pages throughout a number of domains with its writer automation instruments. You save time when issues have to be up to date, as a substitute of going web page by web page. You may as well make your pages searchable on maps with the Repute.com locator program. 

Aggressive reporting: Detailed reporting with actionable insights assist you already know way more than your competitors and serve your prospects higher, since you perceive them higher than you probably did earlier than. Repute.com delivers extremely deep reporting in your model well being and that of your opponents. 

Monitor the way you stack as much as them in a single simple-to-manage dashboard. Think about having a mole in your competitors’s boardroom, leaking all the products again to you on what their prospects hate, love, and wish to be higher? How would that influence your small business backside line? Repute.com offers you that energy. 

Message decision monitoring: Texting your prospects and prospects is the recent new factor. A number of platforms enable webchat to textual content, however what many different status administration suppliers fail at is monitoring issues and ensuring these points are dealt with by the absolute best reps. 

Repute.com has solved this with decision monitoring. Now, you’ll be able to sift by means of your opinions and points with a filter, assign inquiries to the correct group, and ship them off to be dealt with. This makes certain each request on inquiry is responded to, which leaves no room for the dreaded overview of “It’s been three days and I haven’t heard again.” 

Enterprise-focused and succesful: What makes Repute.com so good for mid-size and enterprise companies is all the choices obtainable for itemizing companies in addition to its skill to maintain each interplay in a single platform. They concentrate on the shopper expertise from begin to end.

In addition to being higher for companies that want {custom} reporting, Repute.com gives prescriptive suggestions to get higher whereas monitoring progress—a private coach in your status. Should you really wish to be in charge of your buyer’s end-to-end expertise, Repute.com is a good service to make the most of. 

The place Repute.com Falls Quick

No fee messaging: With all that Repute.com presents, they don’t have the flexibility to ask for funds by means of textual content messaging. Luckily, that characteristic is in beta (so it’s coming quickly), however Podium is working this characteristic at full power already and customers find it irresistible. Whether or not you’re closing a sale or want a late fee made good, this characteristic might be wielded in numerous methods. 

Social adverts: Although organising social adverts contained in the Repute.com platform is supposed to be a time saver, they don’t do that notably properly. The thought is stellar, however the execution is a bit missing. 

Organising Google and Fb adverts might be complicated on the Repute.com platform. It will be useful in the event that they make this integration simpler down the street and broaden the vary of channels they help for social advert creation. 

The Ultimate Verdict on Podium In comparison with Repute.com

Each Podium and Repute.com provide pricing suggestions after an inquiry. 

For Repute.com, you’ll be able to request a demo or simply name them on the quantity listed on the web site to name for extra info. With Podium, you’ll fill out an online type and wait in your {custom} quote.

Each aren’t ideally suited, as a result of it’s arduous to know whether or not the funding shall be value it forward of time.  However that is typical for status administration companies and software program, since they’re hardly ever one-size-fits-all options. 

These are two status administration platforms that excel in numerous areas. 

Podium is liked by small enterprise homeowners and is the clear winner in our eyes for native companies and early-stage firms. They make it simple to generate opinions, interact with prospects, and take and request funds by means of SMS. 

You’re even capable of ship out texting campaigns to generate gross sales and development. Podium is simply a simple to make use of engagement and overview administration masterpiece.   

Repute.com is extra for the larger companies, specializing in ensuring giant and enterprise-grade organizations are all the time simply discovered on-line. You may reply to opinions in a blink and generate extra site visitors and prospects with localized, custom-branded web page listings. 

In addition they have sturdy instruments for texting leads and prospects, social media status, presence, and marketing campaign administration, and total buyer expertise oversight.

Repute.com is extra about end-to-end administration of and visibility into every buyer’s journey. That is overarching, sturdy status administration. 

It simply appears extra customers want one thing simply as dependable however much less complicated. Podium suits the invoice for that and is a barely more sensible choice total.

Should you’re extra curious now about status administration and are in search of in-depth explanations about every characteristic that basically issues, learn our article on the highest status administration software program suppliers and take a peek at our listing of the highest merchandise under.

1. Brand24 – Greatest for many
2. Nextiva – Greatest for superior social media monitoring
3. NetReputation – Greatest for constructing a whole on-line presence
4. InternetReputation.com – Greatest for people
5. Podium – Greatest approach to get extra five-star opinions
6. Repute.com – Greatest for multi-location companies
7. Point out – Greatest for social media centered firms
8. Swell – Wager for rising native companies
9. Chekkit – Greatest for service-based companies
10. Chatmeter – Greatest for chains and franchises