On the subject of constructing a profitable enterprise, you’ll be able to’t get by with out good opinions and a very good repute. Podium and Birdeye each do an amazing job with that. On the subject of coping with native companies, Podium is ideal. The software program permits you to get opinions simply by textual content message. For bigger companies, Birdeye is a greater match with their sturdy website positioning and itemizing providers. 

Podium In comparison with Birdeye

Podium makes getting five-star opinions simpler than ever by sending easy textual content messages to your prospects. You’ll be able to cease dropping sleep over producing extra opinions. And Podium makes fixing any destructive opinions straightforward since you get one easy dashboard to see all of them and reply to your prospects immediately. Click on right here to start out your free Podium account. 

Birdeye is within the personalised buyer expertise enterprise, however they enable you to acquire higher on-line visibility. The service makes it straightforward to be discovered on each platform that issues, with correct instances and places. Birdeye is nice at monitoring opinions for particular person places and your total model. Attempt a free account on for dimension and see how Birdeye can take your online business from misplaced to discovered in a single day. 

Extra High Repute Administration Software program Platforms

We’ve investigated nearly each repute administration platform on the web. Our detailed analysis will help you acquire a full understanding of those platforms, so we created an inventory of one of the best repute administration choices on the market. You’ll be able to evaluate different suppliers to Podium and Birdeye whereas studying concerning the options and advantages that matter most.

The place Podium Shines

Webchat to textual content: Podium does this extraordinarily nicely and its on the coronary heart of their different key options. When a customer goes to your web site and begins a dwell chat, your Podium widget instantly permits for the dialog to maneuver to regular textual content messaging straight to their telephone. This characteristic allows you to proceed your dialog whereas your prospect is on the transfer or convert extra successfully on a extra private platform. Both method, you don’t lose your gross sales momentum. 

Producing opinions: You’ll be able to’t ignore the truth that on-line opinions drive enterprise today. You realize you want them, however how do you make giving them easier to your customers?

Podium makes getting on-line opinions tremendous easy. Begin through the use of their messaging providers which may mean you can take the dialog from webchat to SMS texting or Fb Messenger. Through these channels, ship a straightforward hyperlink after a buyer interplay, get a overview, and repeat that course of repeatedly. 

It’s really easy to your prospects as a result of they already simply purchased or received nice service from you and are joyful. So, why wouldn’t they take 30 seconds to put in writing a fast five-star overview? Simply sit again and watch these revenue-building opinions come rolling in. 

Crew chat: When your group is in sync everybody will get extra executed. However, as your online business grows, issues change into more durable to handle, particularly when everyone seems to be on totally different channels. Podium’s group chat characteristic makes collaboration and group messaging obtainable in a single place. Arrange non-public chats between groups or people, loop in prospects or prospects, and collaborate at a big scale.

Video chat: Podium makes getting in contact with your online business via video chat a chance. All you need to do is ship a easy hyperlink to provoke video chat. There isn’t any software program your buyer or prospect has to obtain to affix. 

You should utilize this characteristic to shut a sale, clarify why an issue remains to be below overview, or also have a buyer to point out you what they obtained and why they don’t seem to be joyful. This offers you and your buyer in-the-moment suggestions and a personalised expertise they’ll respect and share with different folks. 

Funds: Now you’ll be able to simply ask for funds, resolve late balances, or shut a sale over textual content. As soon as once more, Podium permits for sending a easy hyperlink that takes somebody proper to the checkout web page, gross sales web page, or different location to seal the deal.  

This characteristic is in full manufacturing, whereas Birdeye’s remains to be in beta. Podium’s funds characteristic permits you to cut back cart abandonment and get rid of uncertainty. Having this characteristic will yield a lot greater response charges than different conventional methods of requesting fee.

The place Podium Falls Brief

Buyer assist: Many customers complain that Podium’s assist is not so good as different platforms. Once you get assigned a rep to name you again, it could actually take days. There are additionally conditions when, over that point, a brand new rep will get assigned to unravel your drawback which extends your wait time. Some present customers even have complaints of return calls being promised however by no means occurring. 

Customized pricing: This may go each methods in pricing out your wants, however many customers don’t like that you need to message Podium via a web based kind to arrange a customized quote. Plus, it’s ballpark pricing, so nothing appears precise. In truth, we observed it’s not very clear how your quote will arrive anyway, whether or not that’s a name or an e mail. It might, and sure ought to, be a lot clearer on how your quote might be dealt with. That’s a draw back. 

Reporting: On the floor, the analytics obtainable with Podium are superior. You’ll be able to monitor the general efficiency of promoting efforts and extra. The one drawback with the reporting is you’re not capable of obtain that report so you’ll be able to take it with you, except you screenshot it. And that’s so prehistoric on the planet of knowledge transfers and cloud storage.

Lead group: When leads are available, all of them find yourself in your Podium account dashboard and go to your inbox. You will have a group that handles these leads, however you’ll be able to’t separate which leads go to who. 

Different software program permits you to funnel leads with precision management, whether or not you might have a ringer that handles high-value leads, a group targeted on social media leads, or specialists which might be nice in serving to skilled customers change to your services or products.Any such management shouldn’t be obtainable with Podium. All of the leads go into one massive pool, so everybody sees everybody else’s, making it laborious to maintain issues organized. 

The place Birdeye Shines

Bulk messaging: You know the way an autoresponder can ship out 10,000 emails to your record in an effort to supply merchandise, offers, and coupons to your subscribers? Properly, Birdeye can try this with textual content messaging.

Regardless of the scale of your contact record, you’ll be able to ship texts in bulk to supply a flash sale or spotlight a brand new product launch. That is large for visibility in your campaigns, as a result of everybody texts. So, prospects and prospects will obtain a message for a reality they’ll see. 

Detailed reporting: The most effective half about Birdeye’s reporting is how deep you will get with it. See your opinions in a single dashboard, sliced and diced by supply, historical past, ranking, and tendencies. And that’s only one aspect. You get detailed reviews additionally on website positioning well being, PPC adverts, social media presence, and name and e mail monitoring. Birdeye permits you to drill down as a lot as you want it to.

Marketing campaign evaluation: You even have the power to research your social media, advert, and advertising campaigns to see what was impactful and efficient. This monitoring additionally lets you monitor social media tendencies, mentions, and interactions, so you’ll be able to reply rapidly to opposed feedback about your model. 

Listings: Ever want you can record your online business in each attainable place that prospects are wanting? Birdeye helps you place your online business in any on-line directories you can need. That is large for bigger organizations with a number of places or franchises. Every part is saved correct and localized, so you should have prospects discovering your online business at each flip. You would possibly also have a laborious time maintaining with all of your new leads. 

Enterprise-grade CX administration: Greater firms have a more durable time staying on high of the shopper expertise. Birdeye helps tremendously with an intuitive dashboard that permits you to view the shopper journey from a number of views. Take your online business to the following degree with aggressive benchmarking, overview monitoring, and real-time sentiment evaluation. Every of those options makes bettering retention and your on-line repute straightforward as pie.

The place Birdeye Falls Brief

Gradual e mail assist: Many shoppers have complained that you’ll have to wait a minimal of 24 hours for a response from Birdeye e mail assist. That may be an eternity whenever you want one thing resolved that has effects on your income, rankings, or buyer expertise. 

Responding to Yelp opinions: For the time being, you’ll be able to’t reply to Yelp opinions via the Birdeye platform. That’s one thing that Podium can deal with, as compared. With Birdeye, you need to truly take the time to signal into Yelp earlier than you’ll be able to reply. It’s a minor drawback and inconvenience, however making this seamless can be a lot better and assist Birdeye hold tempo with different repute administration platforms. 

Automated reporting: There isn’t any automated reporting obtainable in Birdeye. You’ll must run and obtain every report manually. Many customers complained that It will be good if that they had the aptitude to automate each day, weekly, and month-to-month reporting. This could be a large time saver if Birdeye implements it into their platform. However, for now, all of it must be generated manually.

The Remaining Verdict on Podium In comparison with Birdeye

As we talked about earlier Podium has particular, customized pricing they supply every shopper. Which means you need to message them for a price ticket and they’re going to get again to you. 

We wished you didn’t have to attend to seek out out what your ballpark pricing is likely to be. WIth Birdseye, it’s totally different. You’ve got entry to their pricing configurator and all you need to do is enter some contact and enterprise info to seek out out your pricing. 

In the long run, you might have two repute administration platforms that each can do nice jobs relying in your wants. Podium is nice for small companies, however doesn’t provide the massive buyer expertise administration that Birdeye delivers. 

Birdeye, however, provides you tons extra options for native and enterprise companies, from listings to bulk messaging. They enable you to create tons of latest leads and prospects. However they do lack Podium’s fee functionality (for now). 

It actually is dependent upon your concept of worth from a repute administration service. We really feel you get one of the best of each worlds with Birdeye, and its buyer assist performs higher than Podium, as nicely. 

If neither have absolutely satisfied you, look into our record of the highest repute administration software program. You’ll discover Birdeye didn’t make the minimize, however there are a number of different choices that work nice for a wide range of use instances.

1. Brand24 – Greatest for many
2. Nextiva — Greatest for superior social media monitoring
3. NetReputation – Greatest for constructing an entire on-line presence
4. InternetReputation.com – Greatest for people
5. Podium – Greatest strategy to get extra five-star opinions
6. Repute.com – Greatest for multi-location companies
7. Point out – Greatest for social media targeted firms
8. Swell – Guess for rising native companies
9. Chekkit – Greatest for service-based companies
10. Chatmeter – Greatest for chains and franchises