Utilizing a number of apps to market your Shopify retailer and have interaction customers is irritating. Fortunate for you, Growave consolidates a big selection of instruments beneath one dashboard. Benefit from the potential to increase loyalty and rewards applications to your prospects, higher dealing with of buyer evaluations, complete buyer messaging capabilities, and a lot extra. There wasn’t a lot we didn’t like about Growave, however we’ll allow you to be the choose.

Growave: The Good and the Dangerous

Growave seems to be on the high of the category by way of advertising kits for Shopify retailer house owners. The total-featured plans are a boon for anybody attempting to stoke repeat enterprise and higher buyer loyalty. We did discover some hiccups and flaws throughout our testing, however Growave has way more virtues going for it than drawbacks, in our opinion.

What Growave Is Good At

Growave delivers a equipment of instruments that may elevate your Shopify retailer to the subsequent degree. All plans include each considered one of Growave’s important options, from loyalty applications and buyer evaluations to wishlists, social account logins, and extra.

Loyalty, rewards, and referrals

The center of Growave’s platform is a set of standout options that customers and prospects love. These current a quick monitor to boosting buyer retention and lifelong worth.

The loyalty program characteristic enables you to reward prospects with factors for purchases, sign-ups, social shares, evaluations, and extra. You may outline what number of rewards every motion can earn a customer and the way prospects can redeem their factors, plus arrange level milestones with progressively higher reductions and freebies.

For VIP customers, create tiers with particular perks and statuses. And spinning up a referral program is simple inside Growave, letting you make the most of free word-of-mouth advertising and the elevated conversions that include it.

Rewarding customers’ engagement breeds loyalty. Prospects really feel valued and are incentivized to return again to your Shopify retailer repeatedly.

Highly effective, unified dashboard

Slightly than making you juggle a number of apps, Growave consolidates important Shopify advertising and buyer relationship options into one powerhouse providing. That’s exemplified by the software program’s potent, all-encompassing dashboard.

All the pieces is configurable in a single place. Automate loyalty applications, curate evaluations, and handle rewards, level programs, VIP tiers, referrals, and extra.

You should utilize the dashboard to manually assign factors and tiers to prospects, add factors in bulk, and edit balances, so you could have full flexibility to make adjustments if any of the automated parts fail otherwise you need to run particular promotions.

It’s additionally your single supply of fact for buyer knowledge, like contact info and up to date exercise. With the centralized dashboard, you possibly can see all the things that’s occurring along with your loyalty, rewards, and referral applications, plus further onerous knowledge that may inform your online business selections.

Automated e-mail reminders

There’s sufficient behavioral knowledge captured in your Growave dashboard that you should use it to section personalised e-mail campaigns and reminders.

Growave consists of templates so you possibly can ship focused emails when milestones are reached, factors are about to run out, or a sale is about to drop. You may manually assemble and ship emails or automate e-mail sends by setting triggers for buyer actions, time durations, milestones, and extra.

This will get additional enhanced by Growave’s integrations with Omnisend and Klayivo on choose plans.

The software additionally helps reward notification emails that replace prospects on factors earned and expiring rewards. Even birthday and vacation present emails could be automated to thrill your viewers.

Staying seen in buyer inboxes helps construct significant relationships and loyalty. These set-it-and-forget-it e-mail campaigns and notifications make that straightforward.

Wishlists

Growave makes it straightforward for customers to save lots of their favourite gadgets for return and repeat purchases. Your prospects can wishlist merchandise by clicking hearts or one other icon you set on product pages and collections. Retailer house owners may add wishlist icons to headers.

Guests don’t even must register or log in to start out curating wishlists, which helps cut back friction. That’s an enormous win for customers that don’t need to create an account simply to browse your merchandise.

They usually may even create a number of wishlists, segmented to their liking, then simply share any of them by way of e-mail or social media to their associates, household, and followers.

In your finish, you possibly can capitalize on this wishlist characteristic by sending focused advertising emails when gadgets go on sale, come again in inventory, or are nearly offered out. Your retailer guests can decide into these messages each time they add one thing to their wishlist.

Requesting evaluations from current customers

Growave takes the work out of gathering evaluations by automating post-purchase evaluation requests. Ship emails to prospects after buy asking for his or her suggestions and a evaluation of the merchandise they’ve purchased.

Overview and suggestions varieties embedded in these emails are absolutely customizable and you’ll schedule precisely when considered one of these will likely be despatched, whether or not you need it in a client’s inbox instantly after buy otherwise you need to give them a couple of days along with your product earlier than asking for a evaluation.

This may also be used to assist your product growth. Overview varieties can get artistic, asking for detailed suggestions on product high quality, consolation, design, or anything.

To keep away from bombarding prospects’ inboxes with too many messages, a number of merchandise could be consolidated into single review-request emails. You too can set in your dashboard whether or not any merchandise needs to be excluded from these automated messages.

On high of that, you can even schedule reminders to nudge prospects if preliminary response charges are low. Critiques may even be incentivized by providing loyalty factors and rewards in change, which is straightforward to perform inside Growave.

Showcasing buyer evaluations

As soon as buyer evaluations begin rolling in due to your e-mail requests and engagement, you should use them as useful user-generated content material (UGC) and collateral for advertising your Shopify retailer additional.

Showcase your glowing evaluations on product pages, sidebars, carousels, and even inside your retailer’s Google listings. You may autopublish evaluations that you’ve favorited in Growave so that they instantly present up in hero carousels beneath a product or on touchdown pages.

For higher authenticity, verification badges could be added to evaluations to point out that they’re being left by actual consumers of the merchandise. You should utilize Growave’s moderation instruments to manually approve new evaluations and reply to reviewers publicly or privately.

For multi-site retailers, evaluations sync throughout shops routinely. And, if you have already got a number of evaluations you’re happy with that stay elsewhere, Growave enables you to bulk import from Yotpo, Decide.me, Stamped, and different platforms.

On high of all that, Growave enables you to combine a question-and-answer characteristic on product pages. New guests can go away questions and get them answered by your workforce or fellow prospects in a clear Q&A format under the product’s buyer evaluations.

Let Instagram followers marketplace for you

Growave’s Instagram integration gives a simple approach to showcase user-generated content material related to your merchandise and retailer.

Pull in Instagram pictures out of your linked account or by hashtag, flip your Instagram posts into shoppable content material, or simply showcase the perfect product photographs from actual prospects in your web site.

You get full customization of colours, fonts, and gallery codecs, whereas the built-in Instagram analytics give you engagement knowledge and gross sales efficiency. See impressions, which shoppable posts induced viewers so as to add a product to their cart, and conversion charges to your high visuals, then double down on what converts.

With Growave, Instagram expands past an compulsory social channel. It turns into a supply of highly effective social proof and visible storytelling to spice up your Shopify income.

Social login

Let your prospects create an account and have interaction within the easiest method doable by enabling login by way of their social media accounts. You may open up login choices for Fb, Twitter, and LinkedIn, along with different platforms like Google and Amazon.

This removes friction by enabling prospects to hitch your fanbase and have interaction with only one click on. No cumbersome signup varieties required.

Social login buttons could be embedded anyplace in your Shopify retailer, from product pages to popups, headers, and extra. Icons are customizable to match your retailer’s branding.

As soon as logged in by way of social accounts, prospects gained’t need to sign up once more. Their credentials will likely be securely saved for future entry. And Growave tracks all social logins in a single centralized database, permitting you to simply monitor and handle members.

Growave’s dedication to supporting social media alongside ecommerce reveals in their very own accounts. Their Instagram is consistently posting materials to replace followers on new options, suggestions for retailers, and app partnerships.

Growave’s Potential Drawbacks

We discovered that, regardless of a variety of person evaluations raving about Growave’s assist, the extent of service we acquired was a severe letdown. On high of that, there are some restrictions and user-friendliness points to level out as minor flaws of the platform.

Underwhelming service

Once we reached out to Growave assist throughout our testing interval, our interactions revealed some severe gaps—no less than for non-paying customers.

Growave touts 24/7 assist by way of stay chat on their web site, in addition to “industry-leading response instances.” This, nevertheless, didn’t appear to use to us as potential prospects who had not paid for a plan but.

When contacting assist by way of their chatbot on a Friday afternoon, we acquired no response for over three hours. Ultimately a message got here again saying their workforce was out for the weekend and would comply with up on Monday.

That’s not splendid customer support, nor the extent of assist we anticipated.

We additionally tried their contact type as a workaround, however nonetheless solely heard again the next Monday.

Now, this can be simply because we weren’t full-fledged, paying customers of Growave. Sure paid plans unlock telephone assist, as effectively.

Nonetheless, it doesn’t encourage confidence of their assist if we have been to enroll and pay for a plan.

Ecommerce points can have drastic and horrible results in your backside line, particularly in the event that they go unresolved for hours or days. Whether or not it’s a technical challenge affecting your website expertise or a website ingredient not dwelling as much as your guests’ expectations, downtime or poor impressions may end up in misplaced gross sales and a diminished on-line fame.

The dearth of response over a weekend may very well be massively detrimental for you, as effectively. Perhaps the assist workforce is extra readily and persistently accessible if you happen to pay for the service, however our first impression is that this facet of utilizing Growave wants enchancment.

Integrations value further

Growave gives a few integrations to increase its native capabilities. Nonetheless, these require you to pay for considered one of their premium plans.

Integrations with Klayivo and Omnisend are solely accessible if you pony up for the Development plan, which runs $99 per thirty days.

Then again, many different helpful integrations have to be bought individually out of your Growave subscription by way of the Shopify Market. That may add up you probably have an elaborate retailer setup that requires a number of instruments to sync with each other.

We want there have been simply extra native integrations normally and that helpful ones like Omnisend—which is a large assist for automating and managing emails to rewards program members and up to date and repeat prospects—weren’t locked away on one of many highest-priced plans.

Characteristic overload

There’s little question Growave is full of highly effective advertising capabilities. Nonetheless, the sheer depth of choices accessible to customers may result in some confusion and paralysis on the outset. Even savvy ecommerce entrepreneurs might discover themselves not sure the place to focus first after preliminary setup.

And with nice flexibility comes potential for distraction. It’s straightforward to get sidetracked experimenting with new capabilities earlier than you’ve actually hammered out your loyalty program or evaluation request e-mail sequences. Helpful time that may very well be spent executing campaigns as a substitute goes into studying marginal options that don’t transfer the needle as a lot.

For retailers in search of simplicity out of the gates, Growave might really feel overwhelming. However that is extra of a short-term drawback that finally ends up paying off ultimately. The worth of mastering the Growave platform may unlock some unimaginable alternatives and capabilities to your Shopify retailer, because it has for a lot of different customers earlier than.

Simply remember that it’ll take many customers a little bit of effort and time to onboard themselves and learn to maximize their entry to the platform.

Growave Plans and Pricing

Nearly each characteristic of Growave’s comes on each paid plan. There are six choices to select from, which scale up by way of the variety of orders it could actually enable alongside the worth. A couple of additionally unlock distinctive options. Let’s dig into the main points.

Fundamental

Growave’s Fundamental plan is a superb entry level for brand spanking new Shopify retailers seeking to increase buyer engagement. Beginning at simply $9 per thirty days (which works right down to $7.20 per thirty days if you happen to pay yearly) for as much as 75 month-to-month orders, it delivers all of Growave’s core options to construct loyalty and social proof.

Which means you get just about full reign of Growave’s suite of instruments, together with:

• Factors-based rewards applications
• Redemption of factors for reductions, freebies, and different goodies
• Referral applications
• VIP shopper tiers
• Buyer wishlists
• Social login
• Emailed reminders, nudges, and evaluation requests
• Buyer Q&A characteristic
• Help for shoppable Instagram posts, carousels, and UGC galleries

You get a 30-day free trial interval to check all the things on the Fundamental tier risk-free.

For brand spanking new manufacturers able to nurture buyer loyalty by referrals, evaluations, and extra advantages, Growave’s Fundamental plan gives a improbable springboard to higher engagement along with your Shopify customers.

Starter

The Starter plan expands your month-to-month order allotment to 150 for both $19 per thirty days or $182.40 for an entire 12 months (a mean month-to-month charge of $15.20).

It consists of the entire Fundamental plan’s core options like loyalty and referral applications, wishlists, evaluations, social login, and shoppable galleries.

You get all the things you need from Growave plus a roomier plan to suit your rising Shopify enterprise. And, you continue to get 30 days to test-drive it so you may make certain it matches your wants earlier than committing to a full subscription.

Medium

Medium follows the scaling sample of the earlier two plans, increasing your month-to-month order allotment to 500 orders.

Growave gives this plan for $49 per thirty days. Or, go for annual billing to save lots of a bit by decreasing the month-to-month charge to $39.20 per thirty days (a financial savings of 20%).

That’s a a lot greater leap up in worth, however that’s largely as a result of Growave extends extra dependable buyer assist to subscribers on this plan or greater. That is the primary tier that provides you entry to telephone assist and precedence stay chat assist. Retailers can get solutions to questions sooner and work extra intently with Growave’s specialists to maximise their use of the platform’s instruments.

You get a beneficiant 30 days to check out Growave’s Medium plan earlier than committing to a purchase order.

Development

The Development plan from Growave retains increasing your capabilities. Get a extra beneficiant allotment of 1,000 month-to-month orders for $99 per thirty days (or $79.20 per thirty days if you decide to a 12 months of service up entrance).

You’re getting all of the core options and the extent of assist from the Medium plan, however Development can be the primary plan to supply native integrations with Klayivo and Omnisend. This lets you ship better-segmented and extra personalised emails based mostly on buyer behaviors and profiles. That’s an enormous enhancement to Growave’s native e-mail instruments.

For established Shopify retailers who’ve outgrown the allowances of decrease Growave plans, Development gives the premium order allotments, integrations, and devoted assist wanted to progress to the subsequent degree. Plus, as with all earlier plans, you possibly can attempt it risk-free for 30 days.

Enterprise

There are two premium plans above the Development tier, the primary of which is the Enterprise plan.

You’ll pay $299 per thirty days (or $239.20 per thirty days when billed yearly) to get all the advantages of Development, plus an entire lot extra.

First, the Enterprise tier dramatically will increase month-to-month order limits to three,500. That’s nice for high-volume shops that need to make higher strides in buyer engagement.

It additionally permits the flexibility to create absolutely personalized reward actions tailor-made to your program preferences. That features the flexibility to award factors at checkout (as a substitute of sending an e-mail after buy with reward updates) to offer prompt gratification to prospects for large purchases.

Enterprise additionally prompts API entry for deeper customization of many elements of the Growave platform. And, it’s the one conventional plan that provides you entry to a devoted account supervisor who can ship personalised steering and training.

With its large order allowance, extra intricate customization, and direct entry to a Growave rep’s experience, Enterprise equips severe Shopify retailers with the options to maximise this platform’s capabilities.

Generously, Growave nonetheless gives a 30-day trial interval for the Enterprise plan. Not many different manufacturers allow you to check out their highest-octane package deal risk-free.

Customized

For enterprise-level retailers that want greater than 3,500 month-to-month orders, Growave gives absolutely personalized plans to match the demand of large buyer bases.

Customized plans embody the entire sturdy capabilities from the Enterprise tier, however in addition they offer you entry to an Account Setup Engineer who will provide help to get the platform built-in along with your Shopify empire and onboard your workforce.

And, since you could have API entry and a devoted account supervisor at this tier, you possibly can actually customise the Growave platform to suit your wants like a glove.

Since this Customized plan can be custom-priced, there isn’t any free trial interval. You’ll want to achieve out to Growave and schedule an preliminary demo.

Ultimate Ideas

Should you’re a Shopify vendor seeking to increase loyalty and engagement, Growave is a slam dunk. The platform’s full of helpful options to assist loyalty applications, rewards, referrals, buyer evaluations, e-mail engagement, social proof, and extra.

Whereas we have been left wanting by our customer support expertise, the depth of functionality on this platform leads us to nonetheless confidently suggest it to most Shopify retailer house owners. Higher nonetheless, you don’t need to take our phrase for it—give any Growave plan a attempt on their beneficiant 30-day free trial interval and see for your self what it could actually do for you, your buyer base, and your income.